Etisalat

Numbering Plan

In order to fulfill the increasing amounts of mobile users in Egypt,The National Telecom Regulatory Authority (NTRA) decided that all mobile numbers in Egypt will automatically gain an extra digit on October 6th.

The change will only impact mobile numbers in Egypt. Short codes, hotlines, international numbers and landlines will not be affected by the change.

To see the new numbering plan and how your numbers will be affected

What is my new number?

Numbers will be changed as follows:

Etisalat:

Before	After
011 XXXXXXX	0111 XXXXXXX
014 XXXXXXX	0114 XXXXXXX
0152 XXXXXXX	0112 XXXXXXX
0155 XXXXXXX	0115 XXXXXXX

For mobile number portability customers, number will change to the following:

Before	After
010 XXXXXXX	0100 XXXXXXX
016 XXXXXXX	0106 XXXXXXX
019 XXXXXXX	0109 XXXXXXX
0151 XXXXXXX	0101 XXXXXXX
012 XXXXXXX	0122 XXXXXXX
018 XXXXXXX	0128 XXXXXXX
017 XXXXXXX	0127 XXXXXXX
0150 XXXXXXX	0120 XXXXXXX

Don't worry about yout phone book contacts, etisalat provides you with several solutions to assist you in overcoming the new numbering change:

Download the etisalat numbering application for mobile or send an empty SMS to 1111
Download Desktop Application [For help use this User guide]

In case you do not find your handset in the list of compatibility devices or require assistance in converting your phone book contacts mobile number to the new numbering format, please visit your nearest etisalat store, i2, Raya, 2B, IT Store or BITS & BYTES for assistance.

FAQs

Q. What will happen if I called any number using the old format?

During the first 3 months and until early 2012 subs who make calls using the old formatting will hear a pre announcement before each call informing them about the change yet the call will go through.

After that phase any call made using the old formatting will hear the announcement yet the call will be dropped

Q. I’ll be out of the country when the numbers change. What do I need to do? What will happen if I call someone in Egypt?

Anyone dialling from outside Egypt will hear an automated message reminding them to redial with the added digit yet the call will go through. The international code for Egypt (+20) will not be affected.

Q. Does this impact other services than voice?

Yes the new change will affect all dials related services such as SMS, MMS, Video calls, preferred numbers, e-recharge and balance transfer etc..

Q. How can I know more details about the changes?

By calling 8787 for free

Q. What about public services like Police? How will they be affected?

Emergency numbers will remain unchanged.

Q. What about my already existing preferred numbers’ list (Yes subs)?

The list will be updated automatically

Q. My phone model is not compatible with the application, is there any another tool to update my contacts?

Yes, there is a desktop application that only converts the SIM card contacts. You can download it from the Web site or visit our Retail store to assist you with the desktop application

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